We are fully aware of our social mission to protect all personal information that we handle, and we will comply with laws and regulations regarding the protection of the rights of the individual and personal information.

In addition, we hereby declare that we will establish a personal information protection management system to realize the following policies, and that we will make corporation-wide efforts to continuously improve the system while always being aware of the latest trends in information technology, changes in social demands, and changes in the business environment.

Personal information shall be obtained, used, and provided only to the extent necessary for the execution of our legitimate business in the development, operation, and provision of services for applications related to daily life, as well as for the employment and personnel management of our employees, and personal information shall not be handled beyond the scope necessary to achieve the specified purpose of use (use for other purposes). We will not use personal information for purposes other than those specified. We will not use personal information beyond the scope necessary to achieve the specified purpose of use (use for other purposes). We will also take measures to prevent use for other purposes.

We will respond promptly, sincerely, and appropriately to complaints and consultations regarding the handling of personal information.

The personal information protection management system will be reviewed in a timely and appropriate manner in light of changes in the environment surrounding the corporation, and improvements will be promoted on an ongoing basis.

This policy shall be distributed to all employees to make them aware of it, and shall be made available to anyone at any time by posting it on the corporation’s website and pamphlets.

Enacted November 17, 2015

Revised November 17, 2015

xCareField Co., Ltd.

Mitsuhiro Okazaki, President and Representative Director


For inquiries regarding our privacy policy, please contact the following

xCareField Co., Ltd. Personal Information Inquiry Desk

SD Building 2F, 3-7-3 Ueno, Taito-ku, Tokyo 110-0005, Japan

E-mail address: P mark e-mail address 3

TEL: 03-3831-7755 (Office hours: 10:00 – 17:00*)

Please note that inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, and during the Golden Week holidays will be handled on the next business day or later.


  • Handling of Personal Information
  1. Purpose of use of personal information handled by the Company
  2. Purposes of use of personal information obtained directly from the person in writing (including through websites, e-mail, etc.)
  • Prior to acquisition, we will clearly notify the person in writing.
  1. Purpose of use of personal information acquired by methods other than those described in the preceding paragraph
ClassificationPurpose of use
Personal customer information(When we receive an inquiry by telephone, etc.)To manage usage historyTo respond to inquiries
Customer information for medical, nursing care, and welfare related facilities and offices(When an application is received by commissioning, etc.)For start-up proceduresFor service provision, operation and maintenance

Dissemination of matters concerning personal information subject to disclosure

With regard to the personal information subject to disclosure held by our company, we will respond to requests from the person in question or their representative for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as “requests for disclosure, etc.”) in the following manner

  1. Name of the business

xCareField Co., Ltd.

  1. Personal Information Protection Manager

Manager’s position: Personal Information Protection Manager

Contact: 03-3831-7755

  1. Purpose of use of all personal information subject to disclosure
ClassificationPurpose of use
Member InformationTo support our membersTo manage usage historyTo provide information about our servicesTo respond to inquiries
Contractor InformationFor business managementFor payment of consignment feesFor security management
Information on our employeesFor personnel and labor management, business management, health management, and security management of employees
Information on applicants for employment with the CompanyTo contact applicants for employment and to manage our recruitment operations
Specific personal informationFor the purposes of use stipulated in the Number Law